Delhivery Tracking

Check the seller dispatch email, marketplace order page, shipping label, SMS alert, or business dashboard for the Delhivery AWB number. If the shipper shared only an order ID, keep that available too.

For most users, the best path is the official Delhivery tracking tool. This is where you should check live parcel movement before drawing conclusions from seller messages or support chats.

A shipment can move through Ready to Ship, Ready for Pickup, In Transit, Out for Delivery, Delivered, or RTO-related states. The meaning changes depending on whether the order is freshly manifested, already picked up, or facing a delivery exception.

Many delivery worries are actually timing issues, route delays, address problems, or unsuccessful attempt cases. Use the guide sections below to understand the status before you raise a complaint or contact the seller.

Pending or Ready to Ship

These are early order states. Delhivery documents that an AWB is assigned once a pending order is manifested and moves to Ready to Ship, which means shipment creation is happening but physical movement may not have started yet.

Ready for Pickup

The order has been added to a pickup request. This stage means the package should be prepared for handover, but the courier may not have scanned a network movement yet.

In Transit

Delhivery marks a shipment In Transit after pickup from the pickup location. This is the stage where hub movement, route progression, and transit history become more meaningful.

Out for Delivery

The shipment has reached the destination side and is on its final delivery run. If all goes normally, delivery may happen the same day, but address issues or consignee unavailability can still interrupt the process.

Delivered

The parcel has been marked delivered. If the receiver cannot find it, first check with home members, office reception, security staff, neighbors, or collection points linked to the address.

Cancelled, RTO, exception, or lost

Certain shipments move into cancellation, Return to Origin, exception, or even lost status depending on whether the order was cancelled, delivery attempts failed, or transit problems occurred.

Tracking is not updating after shipment creation

A newly manifested order may stay in Ready to Ship or Ready for Pickup before actual pickup happens. That quiet period is different from a shipment that is already In Transit and then goes silent between hubs.

Shipment is marked Out for Delivery but did not arrive

Delivery attempts can happen later in the day, and route order can change during the run. If the status stays unresolved after the working window, recheck the tracker and prepare the AWB number before contacting support or the seller.

Delivery was unsuccessful

Delhivery documents Non-Delivery Report workflows for attempted but undelivered shipments. These often happen because of consignee unavailability, address issues, call connectivity problems, payment friction, or local delivery constraints.

Shipment goes to RTO

Delhivery help content indicates failed attempts can eventually move an order from Out for Delivery toward RTO. This usually means the shipment is being returned to origin instead of moving toward successful customer delivery.

Tracking shows delivered but package is missing

Check with neighbors, family members, security, building reception, office mail desks, and any delivery handoff point linked to the address. If the parcel is still missing, the AWB should be kept ready before escalation.

You only have an order number

Try the official tracking page first, then ask the seller for the courier AWB if the order ID is not enough. Seller systems sometimes map a customer order to a separate shipment record that the receiver cannot infer alone.